Frequently Asked Questions
What time will the cleaners arrive? I thought I booked an 8-10am slot with 8am being the start time?
We work off of 2-hour estimated time of arrival windows so that we can structure our day effectively. This allows us to get to the next client all while navigating South Carolina traffic and many other variables that take a toll on our time throughout the day (for example: eating and breaks!).
If you book for an 8-10am appointment our team will notify you of an exact time they will arrive or will directly be there between that 8-10am (estimated).
Please feel free to reach out to us directly should you encounter any problems with this –sunjae@sunpeakcleaning.com
What is the difference between a normal/standard cleaning and a deep cleaning?
Our normal/standard cleaning includes everything that was mentioned above. Our deep cleaning is added in addition to the standard cleaning as an Extra (added at checkout). The deep cleaning includes baseboards, window beams if necessary (we can only reach maximum heights of 8ft), air vents, deep scrubbing of bathroom(s), and all doors and doorknobs, finally, we also wipe down chairs. The interior of appliances is NOT included in our deep clean.
We pride ourselves on our work so either with a standard or an addition of a deep cleaning we know you’ll be fully satisfied! Give us a try – you may like us and decide to keep us around for a bit (everything would always be clean).
Do you clean baseboards?
Yes, we include the baseboards in our deep cleaning service which is an Extra added on to normal cleanings. Our cleaners will take soft microfiber towels with our cleaning solution on them and hand clean the baseboards around the home. They just keep on going and going and…going…and…
How much experience do our cleaners have?
All of our cleaners have at least 1-year experience in residential cleaning and are well trained in-house on our proprietary cleaning methods – we move with purpose – watch out!
Do you do background checks on your cleaners?
We do background checks on every single employee – that consists of a national and statewide criminal record check and a driver’s license check.
What happens if a customer is not satisfied?
We have an AMAZING redo policy! If you are not completely satisfied – we’ll come back and redo any missed spots/areas completely free of charge, whenever you want!
Do you take special requests?
Yes we do! Whatever your needs are, don’t hesitate to reach out directly to us and we’ll see what we can do – we strive to use our resources and accommodate everyone and all jobs.
Still have a question?
Got a question? We’re here to help! Reach out anytime, and we’ll get back to you quickly.